Terms and Conditions of Service.
By using Green & Clean Carpet LLC you agree to and are subject to the following terms and conditions of service (and entitled to the 100% Satisfaction Guarantee) as detailed below …
General
Green & Clean Carpet LLC agrees to perform the work specified by the client in professional manner using every care to accomplish a satisfactory service. By ordering Green & Clean Carpet LLC via telephone, e-mail, or website the client is agreeing to be bound by Green & Clean Carpet LLC Terms and Conditions of Service.
Price Quotes
All “FREE” no obligation phone price quotes are only estimates, price may change upon further inspection. Price is given before work is performed. For residential carpet cleaning price quotes if requested to come to the home to measure and give an exact price there there is a $20 charge. Charges will be taken off final bill if work is completed at that time. All quotes are valid for 10 business days. There is no charge for Commercial on-site carpet cleaning estimates.
Minimum Charge
Minimum charge is $80.00 plus trip fees for performing services on houses or apparent complexes 2 floors up.
A Minimum charge of $95.00 for high rise condo, high rise apartment carpet and upholstery cleaning over 2nd floor.
Pick up & Delivery charge is $50 for areas rugs plus price for cleaning.
Green & Clean Carpet LLC will not be responsible for failing to remove old / permanent stains, pre-existing conditions that cannot be removed using normal carpet cleaning methods. Visible existing damage will be reported prior to beginning work.
Cleaning and Stain Removal
Green & Clean Carpet LLC will attempt to improve the appearance of your carpet that has been stained with foreign substances. You acknowledge that the carpet in its stained condition is of lessened value. You understand that variations in carpet fabric and dyestuff composition and that there are instances where stains may not be removed with regular cleaning, or a stain removal process and where discoloration and or bleaching of the carpet may occur. You also understand that is is impossible to test for or predetermine the result of cleaning or stain removal treatment.
With full knowledge of the above you authorize Green & Clean Carpet LLC to treat your carpet in an attempt to remove the soiling and stains. You understand there are variables beyond the control of Green & Clean Carpet LLC and understand that Green & Clean Carpet LLC disclaims any liability for damage caused to the carpet as a result of any cleaning or stain removal treatment. You agree to hold Green & Clean Carpet LLC harmless for any damage caused to your carpet as a result of any cleaning or stain removal procedure. I authorize Green & Clean Carpet LLC technicians to proceed with the prescribed treatment.
Urine Odor / Stains
Due to the complexity and time required to remove urine from carpeted and or upholstered surfaces we cannot give you an over the phone price estimate. Green & Clean Carpet LLC would need to inspect the problem area(s) before we can provide an price estimate. There is a $35 charge for all urine inspections.
If your carpeting is currently damaged due to urine deposits and or feces / vomit, you agree to hold Green & Clean Carpet LLC harmless for any damage caused to your carpet as a result of any cleaning or stain removal procedure. Urine deposits can be activated by cleaning, releasing odor and staining material. You acknowledge that the carpet in this condition is of severely lessened value.
There is no guarantee implied or expressed that all urine odor and or stains will be removed. Our 30 day spot and spill guarantee does NOT apply to urine spots / stains.
Upholstery Cleaning
Backing, lining and other materials and processes used in the manufacture of upholstered items may produce adverse results in the surface material when cleaned. You understand there is no way of determining when such results will occur and that the fabric may be previously experienced deterioration due to such factors as fading, shrinkage, dry-rotting, watermarking, browning, or lose tensile strength. Also understand that manufacturers will occasionally mark items with a black or other colored market on the backside of the fabric. You understand that this should not be done and it has the potential to bleed through when cleaned.
You agree not to hold Green & Clean Carpet LLC responsible for any of the conditions described.
Carpet Repairs
All carpet repairs are a “salvage attempt” and no guarantee is implied or expressed that the repair will be unnoticeable or invisible. You acknowledge that the carpet in its damaged condition is of lessened value. You also understand that is is impossible to test for or predetermine the result of any carpet repair attempt.
With full knowledge of the above you authorize Green & Clean Carpet LLC to treat your carpet in an attempt to repair your damaged carpet. You understand there are variables beyond the control of Green & Clean Carpet LLC and understand that Green & Clean Carpet LLC disclaims any liability for damage caused to the carpet as a result of any attempt at carpet repair. You agree to hold Green & Clean Carpet LLC harmless for any damage caused to your carpet as a result of any carpet repair procedure. you authorize Green & Clean Carpet LLC technicians to proceed with the prescribed treatment.
Guarantee
Our company performs the highest quality work and we back it up with our 100% Satisfaction Guarantee. If you are not satisfied with any area cleaned, we will re-clean the area. If you are still not satisfied we will refund the amount paid for the unsatisfactory area.
All Green & Clean Carpet LLC appointments include an unconditional 5 day warranty against any spot re-appearing. Should any spot re-appear we’ll gladly return and retreat the area completely free of charge when our office is notified within the first 5 days following the completion of the job. ** Does not include urine spots / stains. Obligation under this warranty shall be limited to refunding only the purchase price of that portion of the service as not satisfactory.
Due to the characteristic’s, time and severity of some stains in carpet and upholstery fibers, some stains may be permanent. This includes but is not limited to urine yellow stains, fecal stains, dyes, mustard, cosmetics including nail polish, eye liner, make up, etc, paints, furniture stain, permanent markers, ink and chemicals with bleach or bleaching compounds to include acne ointments, toilet bowl cleaners and others products which may alter or discolor carpet and upholstery fibers. Green & Clean Carpet LLC will not accept any liability for alteration or damage to fibers that may result from attempting stain and spot removal or urine eradication. Also no guarantees for urine / fecal staining or odor removal.
Claims
In case of a complaint Green & Clean Carpet LLC requires to be notified within 7 days after completion of the cleaning work. No claims will be entertained after the above limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. Green & Clean Carpet LLC is only liable for the purchase price of the cleaning service.
Safety
While Green & Clean Carpet LLC technician is performing cleaning duties, client agrees to keep every one in the house away from wet carpet until carpet is completely dry, if some one should walk across a wet carpet for whatever reason and falls down, client shall not hold Green & Clean Carpet LLC responsible of any injury claims.
Minors
Green & Clean Carpet LLC technician will not, under any circumstances perform any work in a house where there is a minor alone. there must always be a person of legal age (18 or older) present if there is a minor at home. in the event that the only 18 or older person shall walk out of the home and leave the minor inside, Green & Clean Carpet LLC technician will leave the house and full payment will be due.
Cancellation
The Client may cancel / skip a cleaning visit by giving at least 24 hours notice. Otherwise if not notified on time Green & Clean Carpet LLC will charge the full amount for the cleaning visit and no refund can be claimed.
In the event that a cleaner travels to the clients house on the designated day and the client is not in or the cleaner cannot gain entry to the property the client shall be liable for $150.00 charge for no show appointments.
Furniture Moving
Green & Clean Carpet LLC prices advertised, do not include any furniture moving, any and all attempts to move smaller items out of the way are to be considered as a courtesy to the client, no electronics will ever be touched or moved, our technician will attempt to clean around any electronic device if no one is able to move it.
Furniture moving is available at additional charge, price ranges from $30 to $55 per room.
Pressure Washing
Due to widespread problems with poor quality vinyl siding which deteriorates in sunlight and becomes oxidized with a white chalky substance on the surface, Green & Clean Carpet LLC will not be liable for any splotchy or uneven patches on the homeowner's siding after a house wash.
It is accepted and understood by ALL parties that industry standard low pressure wash procedures will be used and such procedures can safely remove mold, mildew, algae, dirt and other organic substances from the surfaces to be cleaned without damage to the siding.
Furthermore, it is accepted, that any pre-existing conditions such as oxidation, loose siding, rusted fasteners, leaking seals or otherwise damaged or sub-par siding can and will likely cause patchiness, uneven patterns or rust stains on the siding after a wash and Green & Clean Carpet LLC is not responsible for any conditions that result as a result of a pre-existing condition.
This clause must be included on all contracts. If this clause is not acceptable, there is no contract between Green & Clean Carpet LLC and customer."
Other
The Client must allow the cleaner access to water and power. All fragile and breakable items must be secured or removed.
Website Disclaimer
We've made every effort to present accurate information about carpet cleaning on our website; however, we are not responsible for any of the results you experience as a result of applying any of the material presented on our website. Green & Clean Carpet LLC reserves the right to make changes to any part of these Terms and Conditions without any notice.
By using Green & Clean Carpet LLC you agree to and are subject to the following terms and conditions of service (and entitled to the 100% Satisfaction Guarantee) as detailed below …
General
Green & Clean Carpet LLC agrees to perform the work specified by the client in professional manner using every care to accomplish a satisfactory service. By ordering Green & Clean Carpet LLC via telephone, e-mail, or website the client is agreeing to be bound by Green & Clean Carpet LLC Terms and Conditions of Service.
Price Quotes
All “FREE” no obligation phone price quotes are only estimates, price may change upon further inspection. Price is given before work is performed. For residential carpet cleaning price quotes if requested to come to the home to measure and give an exact price there there is a $20 charge. Charges will be taken off final bill if work is completed at that time. All quotes are valid for 10 business days. There is no charge for Commercial on-site carpet cleaning estimates.
Minimum Charge
Minimum charge is $80.00 plus trip fees for performing services on houses or apparent complexes 2 floors up.
A Minimum charge of $95.00 for high rise condo, high rise apartment carpet and upholstery cleaning over 2nd floor.
Pick up & Delivery charge is $50 for areas rugs plus price for cleaning.
Green & Clean Carpet LLC will not be responsible for failing to remove old / permanent stains, pre-existing conditions that cannot be removed using normal carpet cleaning methods. Visible existing damage will be reported prior to beginning work.
Cleaning and Stain Removal
Green & Clean Carpet LLC will attempt to improve the appearance of your carpet that has been stained with foreign substances. You acknowledge that the carpet in its stained condition is of lessened value. You understand that variations in carpet fabric and dyestuff composition and that there are instances where stains may not be removed with regular cleaning, or a stain removal process and where discoloration and or bleaching of the carpet may occur. You also understand that is is impossible to test for or predetermine the result of cleaning or stain removal treatment.
With full knowledge of the above you authorize Green & Clean Carpet LLC to treat your carpet in an attempt to remove the soiling and stains. You understand there are variables beyond the control of Green & Clean Carpet LLC and understand that Green & Clean Carpet LLC disclaims any liability for damage caused to the carpet as a result of any cleaning or stain removal treatment. You agree to hold Green & Clean Carpet LLC harmless for any damage caused to your carpet as a result of any cleaning or stain removal procedure. I authorize Green & Clean Carpet LLC technicians to proceed with the prescribed treatment.
Urine Odor / Stains
Due to the complexity and time required to remove urine from carpeted and or upholstered surfaces we cannot give you an over the phone price estimate. Green & Clean Carpet LLC would need to inspect the problem area(s) before we can provide an price estimate. There is a $35 charge for all urine inspections.
If your carpeting is currently damaged due to urine deposits and or feces / vomit, you agree to hold Green & Clean Carpet LLC harmless for any damage caused to your carpet as a result of any cleaning or stain removal procedure. Urine deposits can be activated by cleaning, releasing odor and staining material. You acknowledge that the carpet in this condition is of severely lessened value.
There is no guarantee implied or expressed that all urine odor and or stains will be removed. Our 30 day spot and spill guarantee does NOT apply to urine spots / stains.
Upholstery Cleaning
Backing, lining and other materials and processes used in the manufacture of upholstered items may produce adverse results in the surface material when cleaned. You understand there is no way of determining when such results will occur and that the fabric may be previously experienced deterioration due to such factors as fading, shrinkage, dry-rotting, watermarking, browning, or lose tensile strength. Also understand that manufacturers will occasionally mark items with a black or other colored market on the backside of the fabric. You understand that this should not be done and it has the potential to bleed through when cleaned.
You agree not to hold Green & Clean Carpet LLC responsible for any of the conditions described.
Carpet Repairs
All carpet repairs are a “salvage attempt” and no guarantee is implied or expressed that the repair will be unnoticeable or invisible. You acknowledge that the carpet in its damaged condition is of lessened value. You also understand that is is impossible to test for or predetermine the result of any carpet repair attempt.
With full knowledge of the above you authorize Green & Clean Carpet LLC to treat your carpet in an attempt to repair your damaged carpet. You understand there are variables beyond the control of Green & Clean Carpet LLC and understand that Green & Clean Carpet LLC disclaims any liability for damage caused to the carpet as a result of any attempt at carpet repair. You agree to hold Green & Clean Carpet LLC harmless for any damage caused to your carpet as a result of any carpet repair procedure. you authorize Green & Clean Carpet LLC technicians to proceed with the prescribed treatment.
Guarantee
Our company performs the highest quality work and we back it up with our 100% Satisfaction Guarantee. If you are not satisfied with any area cleaned, we will re-clean the area. If you are still not satisfied we will refund the amount paid for the unsatisfactory area.
All Green & Clean Carpet LLC appointments include an unconditional 5 day warranty against any spot re-appearing. Should any spot re-appear we’ll gladly return and retreat the area completely free of charge when our office is notified within the first 5 days following the completion of the job. ** Does not include urine spots / stains. Obligation under this warranty shall be limited to refunding only the purchase price of that portion of the service as not satisfactory.
Due to the characteristic’s, time and severity of some stains in carpet and upholstery fibers, some stains may be permanent. This includes but is not limited to urine yellow stains, fecal stains, dyes, mustard, cosmetics including nail polish, eye liner, make up, etc, paints, furniture stain, permanent markers, ink and chemicals with bleach or bleaching compounds to include acne ointments, toilet bowl cleaners and others products which may alter or discolor carpet and upholstery fibers. Green & Clean Carpet LLC will not accept any liability for alteration or damage to fibers that may result from attempting stain and spot removal or urine eradication. Also no guarantees for urine / fecal staining or odor removal.
Claims
In case of a complaint Green & Clean Carpet LLC requires to be notified within 7 days after completion of the cleaning work. No claims will be entertained after the above limit. If the Client is dissatisfied with the work, a cleaner must be allowed to return and re-do the job at no extra charge. Green & Clean Carpet LLC is only liable for the purchase price of the cleaning service.
Safety
While Green & Clean Carpet LLC technician is performing cleaning duties, client agrees to keep every one in the house away from wet carpet until carpet is completely dry, if some one should walk across a wet carpet for whatever reason and falls down, client shall not hold Green & Clean Carpet LLC responsible of any injury claims.
Minors
Green & Clean Carpet LLC technician will not, under any circumstances perform any work in a house where there is a minor alone. there must always be a person of legal age (18 or older) present if there is a minor at home. in the event that the only 18 or older person shall walk out of the home and leave the minor inside, Green & Clean Carpet LLC technician will leave the house and full payment will be due.
Cancellation
The Client may cancel / skip a cleaning visit by giving at least 24 hours notice. Otherwise if not notified on time Green & Clean Carpet LLC will charge the full amount for the cleaning visit and no refund can be claimed.
In the event that a cleaner travels to the clients house on the designated day and the client is not in or the cleaner cannot gain entry to the property the client shall be liable for $150.00 charge for no show appointments.
Furniture Moving
Green & Clean Carpet LLC prices advertised, do not include any furniture moving, any and all attempts to move smaller items out of the way are to be considered as a courtesy to the client, no electronics will ever be touched or moved, our technician will attempt to clean around any electronic device if no one is able to move it.
Furniture moving is available at additional charge, price ranges from $30 to $55 per room.
Pressure Washing
Due to widespread problems with poor quality vinyl siding which deteriorates in sunlight and becomes oxidized with a white chalky substance on the surface, Green & Clean Carpet LLC will not be liable for any splotchy or uneven patches on the homeowner's siding after a house wash.
It is accepted and understood by ALL parties that industry standard low pressure wash procedures will be used and such procedures can safely remove mold, mildew, algae, dirt and other organic substances from the surfaces to be cleaned without damage to the siding.
Furthermore, it is accepted, that any pre-existing conditions such as oxidation, loose siding, rusted fasteners, leaking seals or otherwise damaged or sub-par siding can and will likely cause patchiness, uneven patterns or rust stains on the siding after a wash and Green & Clean Carpet LLC is not responsible for any conditions that result as a result of a pre-existing condition.
This clause must be included on all contracts. If this clause is not acceptable, there is no contract between Green & Clean Carpet LLC and customer."
Other
The Client must allow the cleaner access to water and power. All fragile and breakable items must be secured or removed.
Website Disclaimer
We've made every effort to present accurate information about carpet cleaning on our website; however, we are not responsible for any of the results you experience as a result of applying any of the material presented on our website. Green & Clean Carpet LLC reserves the right to make changes to any part of these Terms and Conditions without any notice.